Content Removal & Complaints

1. What you can report

• Non-consensual content — any image or text that depicts you (or a person you legally represent) without consent, or whose consent has been withdrawn.
• Content involving minors — zero tolerance. Verified material is removed instantly, preserved as evidence, and reported to the relevant authorities (including the NCMEC/IWF where applicable).
• Intellectual property infringement — content that infringes your copyright or trademark.
• Illegal content — content that violates applicable law.
• Impersonation — a profile pretending to be you or your brand.
• Abusive behaviour — harassment, threats or scams by any user.

2. How to file a report

E-mail complaints@lovadora.com or use the contact form, including:

• the URL or profile name of the content concerned;
• your full legal name and e-mail address;
• your relationship to the content (the person depicted, their legal representative, a rights holder, or a third-party reporter);
• for depiction claims: whether you ever consented to the content being created or distributed, and if so, how consent was withdrawn;
• for IP claims: identification of the protected work and a statement of good-faith belief, made under penalty of perjury, that the use is unauthorised;
• any additional information that helps us verify the claim.

We may ask for proof of identity strictly to verify that you are the person depicted (or their representative). This proof is used only for the complaint and is deleted afterwards.

3. Our commitments

• Acknowledgement of every report within 24 hours.
• A human reviews every report — all complaints are reviewed and resolved within five (5) business days.
• Content reasonably suspected to be non-consensual or unlawful is disabled immediately pending investigation — we remove first and investigate second.
• Verified non-consensual content and all associated copies are permanently removed, and reasonable steps are taken to prevent re-upload (including hash-matching).
• Where a person depicted in content and the uploader disagree about consent, the content remains disabled and the dispute is referred to an independent neutral third party for resolution. The associated costs are borne by us, not by the complainant.
• The outcome of any investigation or review is communicated to the complainant. Possible outcomes include: no action (report unfounded), content removal, account warning, account suspension or termination, and referral to law enforcement.
• We cooperate fully with law enforcement and with our payment providers' complaint processes. Reports may also be raised directly with our payment processor via its own content removal form, which will be linked here once the processor is live.

4. Appeals

If your own content or account was removed and you believe this was a mistake, e-mail complaints@lovadora.com or reply to the decision e-mail within 14 days. A different reviewer, uninvolved in the original decision, will re-assess it and respond within 7 days. Depiction/consent disputes are always resolved with the benefit of the doubt in favour of removal.

5. Abusive reports

Filing knowingly false reports (for example, fraudulent copyright claims used to harass) is a breach of our Terms and may expose you to legal liability. We reserve the right to decline further reports from repeat bad-faith reporters, without affecting genuine depiction claims, which are always reviewed.

6. Regulators & other channels

Nothing on this page limits your statutory rights. EU users may use the EU Online Dispute Resolution platform; UK users may contact the relevant regulator. Complaints about personal data are covered by our Privacy Policy and may be raised with the ICO or your national supervisory authority.