Terms of Service

1. Who we are & acceptance of these Terms

The Lovadora website and services ("Lovadora", the "Service", "we", "us") are operated by NYXOS HOLDINGS LTD, a company registered in England and Wales under company number 17414515, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.

By creating an account, ticking the acceptance box at registration, or using the Service in any way, you enter into a binding agreement with us on these Terms. If you do not agree with any part of them, do not register and do not use the Service.

2. Eligibility — strictly 18+

• You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to create an account or use any part of the Service.
• You confirm your date of birth at registration and warrant that all information you provide is true, accurate and kept up to date.
• We may request age or identity verification at any time and may suspend an account until satisfactory verification is provided.
• Accounts found to belong to minors are terminated immediately and reported where required by law.
• You are responsible for ensuring that your use of the Service is lawful in the place where you access it.

3. Nature of the Service

Lovadora is an online social discovery and communication service. You acknowledge and agree that:

• The Service provides online conversation, flirtation and access to digital content. Nothing on the Service is a promise or guarantee of a date, relationship or in-person meeting, and we make no representation that any particular interaction will lead to one.
• We do not guarantee the availability, responsiveness, identity attributes or intentions of any member, and outcomes between members are outside our control.
• The value of the coins you spend lies in the digital experience itself: conversation, flirtation and access to content. That value is delivered in full when a message is exchanged or content is unlocked.
• Some profiles and the interactions associated with them may be created, supported or operated by the platform for entertainment and engagement purposes, and may not correspond to a member who is available for in-person contact.

4. Coins, payments & billing

• Lovadora uses a prepaid virtual currency ("Coins"). Coins are required for certain actions, including sending messages and unlocking content. The current coin cost of an action is shown or applied at the moment of use and may change at any time.
• Coins are a limited, revocable, non-transferable licence — they are not money, earn no interest, have no cash value and cannot be exchanged, resold or redeemed.
• Because coins are digital content delivered immediately, you consent to immediate performance and acknowledge that your statutory right of withdrawal ends on delivery, to the extent permitted by law. Refund requests are reviewed on a case-by-case basis — contact support@lovadora.com or our payment processor’s consumer support. See our Refund & Cancellation Policy.
• Free or promotional coins may be granted, adjusted or withdrawn at our discretion and expire when an account is closed.
• Payments are processed by third-party payment providers (for example CCBill or an equivalent PCI-DSS compliant processor). Their terms apply to the payment transaction. Your statement will show a discreet billing descriptor, which will be displayed at checkout.
• Chargebacks: raising a payment dispute without first contacting our support, or making a false dispute, is a material breach. We may suspend the account, remove remaining coins and recover costs reasonably incurred, and we may share transaction evidence with the payment provider and card schemes to contest illegitimate disputes.
• Unused coins are forfeited without compensation when an account is terminated for breach of these Terms.

5. Your account

• One account per person. Keep your credentials confidential; you are responsible for all activity under your account.
• Notify us immediately of any unauthorised use. We are not liable for loss caused by your failure to keep credentials secure.
• We may refuse registration, or suspend or cancel a registration with immediate effect, for any reasonable purpose, including suspected fraud, breach of these Terms, chargeback abuse, or risk to other users or to the platform.

6. Acceptable use — prohibited conduct

You must not, and must not attempt to:

• upload or transmit content that is false, fraudulent, defamatory, obscene beyond the intended purpose of the Service, threatening, harassing, hateful, or that depicts or exploits any person under 18 (zero tolerance — reported to authorities);
• upload content depicting any real person without their verifiable consent;
• solicit money from, or send money to, other users; advertise commercial services; recruit users to other platforms;
• harass other members for personal contact details or pressure anyone into an in-person meeting;
• use the Service for prostitution, human trafficking, money laundering or any unlawful purpose;
• scrape, harvest, index or copy any part of the Service; use bots or automated access; probe, damage or overload our infrastructure;
• reverse engineer the Service or circumvent any security or payment measure;
• store or redistribute content from the Service, including creator content, whether or not you paid to unlock it.

Breach of this section entitles us to suspend or terminate your account immediately, forfeit remaining coins, and, where appropriate, report the conduct to law enforcement.

7. Your content, licence & consent to distribution

• You retain ownership of content you upload but grant us a worldwide, royalty-free, sublicensable licence to host, display, reproduce and moderate it for the purpose of operating the Service.
• Consent to publication and distribution: by uploading any photo or video content to the Service, you expressly consent to that content being published on the platform and being downloaded, streamed, viewed and otherwise distributed within the Service as part of its normal operation.
• Consent to contact: you consent to being contacted by other users of the platform through the Service's messaging features.
• Visibility of your pictures: you consent to your pictures being used on the platform and acknowledge that other users of the Service may view and may download the pictures you upload.
• You warrant that you own or control all rights in content you upload, that it is accurate where it states facts, and that it does not infringe any third party's rights.
• You indemnify us against claims arising from content you upload or from your breach of these Terms.
• We may remove any content at our discretion, with or without notice.

8. Intellectual property

All content on the Service other than user content — including photographs, profiles, text, branding, design and software — is owned by us or our licensors and protected by intellectual property laws. You receive a personal, non-transferable, revocable licence to view and use the Service for private, non-commercial purposes. Any other use, including downloading, republishing or reselling content, requires our prior written consent.

9. Content removal & complaints

Anyone who believes content on the Service is illegal, infringing, or depicts them without consent may use our Content Removal & Complaints procedure. We acknowledge reports within 24 hours, resolve them within 7 days, and remove verified non-consensual content immediately. Disputes about depiction or consent are resolved by an independent neutral third party at our cost.

10. Service availability & changes

• The Service is provided "as is" and "as available". We do not warrant uninterrupted or error-free operation.
• We may modify, suspend or discontinue any part of the Service at any time. Where reasonably possible we will give notice of material changes.
• We may update these Terms. Material changes will be announced in the Service; continued use after the effective date constitutes acceptance.

11. Liability

• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.
• Subject to that, we are not liable for: loss of profits, business or opportunity; loss or corruption of data; indirect or consequential loss; or the conduct of any user of the Service.
• For free elements of the Service, we accept no liability for loss or damage of any kind. For paid elements, our total aggregate liability is limited to the amounts you paid us in the 12 months before the event giving rise to the claim.
• Emotional expectations are not a basis for liability: the Service is entertainment, and Section 3 forms part of every interaction on it.

12. Termination

• You may close your account at any time in Settings → Deactivate Account.
• We may suspend or terminate your account as described in Sections 5 and 6.
• Sections that by their nature should survive termination (including 3, 4, 7, 8, 11, 13) survive.

13. General & governing law

• If any provision of these Terms is held unenforceable, the remainder continues in full force.
• Our failure to enforce a right is not a waiver of that right.
• You may not assign your rights under these Terms; we may assign ours to a successor of the business (see the Privacy Policy on changes of ownership).
• These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save for any mandatory consumer protections of your country of residence.

14. Contact

Support and questions: lovadora.com/contact · Complaints and takedown: lovadora.com/complaints.