Refund & Cancellation Policy

1. What you are buying

Coins are digital content, delivered to your wallet immediately after payment. There is no subscription, no auto-renewal and no recurring charge — every purchase is a one-off top-up that you choose to make. Coins never expire while your account is open.

2. Your 14-day right to cancel — and why it ends at delivery

Under UK and EU consumer law you normally have 14 days to cancel a distance purchase. For digital content that is delivered immediately, the law lets you ask us to deliver straight away and, in doing so, acknowledge that you lose the right to cancel once delivery has begun. At checkout you must tick a box confirming exactly that before you can pay. Because coins land in your wallet the moment payment succeeds, the cancellation right ends at that moment.

3. When we do refund

• Duplicate charge or a technical error where you were charged but no coins were credited — refunded in full, or coins credited, your choice.
• Unauthorised use of your card — contact us immediately; we will investigate with the payment processor and refund where confirmed.
• Where mandatory law requires it in your country.

Refunds go back to the original payment method and normally show within 5–10 business days depending on your bank.

4. When we do not refund

• Coins you have already spent (messages, unlocks, tips) — the service was delivered.
• Unspent coins after the delivery-based waiver above, except in the cases in section 3.
• Free, bonus or promotional coins — these have no cash value.
• Where an account was closed for breaching the Terms.

5. Prices, currency and tax

All prices are shown in euro (€) and include VAT or equivalent sales tax where applicable. The amount you see at checkout is the amount you pay. Your card statement will show a discreet billing descriptor.

6. Chargebacks

Please contact us before disputing a charge with your bank — most issues are solved within a day. Chargebacks filed on purchases you knowingly made and used may result in account suspension while the dispute is reviewed.

7. How to ask

Use the contact form with the e-mail on your account and the date/amount of the payment. We reply within 2 business days.